In our website, we have done our best to explain all our products in the best way we can and we cannot be held responsible for anything that is outside of our control. We guarantee all our products against any manufacturing or material defects, provided these are pointed out within a seven day period and the item has not been used. If it is sent back to us and it has a defect, we will replace it plus the postage cost. If the product has been used and it is within one month old and the customer believes there is a manufacturing or material defect, if posted back to us, we will consider each case on its merit. This does not mean we will give a replacement and at no time will we give a refund. In certain cases, we will give a credit note to buy any of our products in the future.